SHIPPING POLICY
At Mallie, we are committed to delivering your order as quickly and efficiently as possible. We offer shipping to various regions, each with its own shipping options and rates. Please review the details below to understand how we handle shipping for your location.
Local Shipping (Senegal)
Delivery Time: Orders within Senegal are typically delivered within 5-7 business days.
Shipping Cost: Free for all orders.
Carriers: We use reliable local courier services to ensure your items arrive safely.
Regional Shipping (Africa)
Delivery Time: Orders within West Africa typically take 5-10 business days.
Shipping Cost: Free for orders over 150 US$. Standard shipping rates apply for smaller orders.
Carriers: We partner with trusted regional couriers to handle deliveries efficiently.
International Shipping (Europe, North America, and Beyond)
Delivery Time: International orders usually take 10-20 business days, depending on the destination.
Shipping Cost: Free for orders over £100/€120/$150. Shipping costs for smaller orders are calculated at checkout based on your location.
Customs Fees: Please note that international customers are responsible for any customs fees or taxes that may apply.
Carriers: We work with international shipping carriers like DHL and FedEx to ensure fast and reliable delivery.
Order Processing and Handling
Processing Time: Orders are typically processed within 3-5 business days. Please note that during peak times, processing may take slightly longer.
Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your delivery’s progress.
Shipping Restrictions
Remote Areas: Some remote areas may have limited shipping options, which could affect delivery times. We will notify you if there are any issues with shipping to your location. P.O. Boxes: We currently do not ship to P.O. boxes. Please provide a physical address for delivery.
Shipping Issues
Delayed or Lost Packages: If your package is delayed or lost, please contact us at info@mallie.store, and we will work with the carrier to resolve the issue as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us immediately with photos of the damage, and we will arrange a replacement or refund.