FREQUENTLY ASKED QUESTIONS
What is Mallie and what do you offer?
Mallie is a vibrant fashion brand that specializes in handcrafted clothing made from African wax cloth. We offer a range of unique, high-quality items including dungarees, skirts, crop tops, and more, all designed to celebrate the beauty of African patterns and craftsmanship.
How do I place an order?
Placing an order is easy! Simply browse our collection, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout, where you can complete your purchase securely.
What sizes do you offer?
We offer a range of sizes from S to XL. Please refer to our size guide for detailed measurements and ensure you choose the right size for your body type. If you need custom sizing, feel free add it to the customise box or contact us!
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy for more details.
How long will it take to receive my order?
Once your order is placed, please allow 3 weeks for processing, production, and delivery. Since our items are handcrafted and made to order, this time frame ensures the highest quality and can vary.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy from the date you receive your order. Items must be unworn, unwashed, and in their original condition. Please refer to our return policy for more details.
How do I care for my Mallie clothing?
Our clothing is made from high-quality African wax cloth, which requires special care. We recommend hand washing or using a gentle machine cycle with cold water. Avoid harsh detergents and air dry to maintain the vibrancy of the colours. For more detailed instructions, visit our care guide page.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery.
Do you offer custom designs or collaborations?
We love working on custom designs and collaborations! If you have a specific idea or would like to collaborate, please contact us to discuss your project.
How can I contact Mallie for further inquiries?
If you have any questions or need assistance, feel free to reach out to us at info@mallie.store or via WhatsApp at +221 78 716 51 25. We’re here to help!
What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, Amex, Apple Pay, and Google Pay. All transactions are processed securely to ensure your information is protected.
How do I stay updated on new arrivals and promotions?
To stay updated on our latest collections, special offers, and news, follow us on Instagram and subscribe to our newsletter!